Publications

Type of Publication: Article in Collected Edition

Service delivery principles: deriving principles using a role-playing game

Author(s):
Bajnath, Satiesh; Janssen, Marijn; Bharosa, Nitesh; Both, Christian; Klievink, Bram; Overbeek, Sietse; van Veenstra, Anne-Fleur
Editor:
O’Donnell, David
Title of Anthology:
Proceedings of the 10th European Conference on e-Government, Limerick, Ireland, June 17 - 18, 2010
pages:
36-43
Publisher:
Academic Publishing, Reading, United Kingdom, EU
Publication Date:
2010
Citation:
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